Manager, Student Services (Arts & Science Co-op)

  • ClassificationGeneralist > Manager / Director
  • Salary
  • Work typeFull-time
  • LocationOntario, Canada
  • Posted on01 Sep 2016
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The University of Toronto Scarborough has been a leader in co-operative education, combining academic study with alternating work terms, for over 40 years. Co-operative education gives students an opportunity to test skills learned in the classroom, and to expand their knowledge through related work experience.  The Arts and Science Co-op Office is responsible for preparing students in over 25 unique program areas to compete for paid co-op work opportunities. The Office also is responsible for engaging industry partners who provide these work terms. A coordinated effort among the stakeholders of student, employer, and university, co-op programming contributes to the development of well-qualified graduates who are prepared to assume a productive role in society. With a commitment to equity, diversity and inclusion, the department works closely with campus and employer partners to support students as they work to achieve their academic and co-op aspirations


Under direction of the Director, the Manager, Student Services is responsible for managing student services staff and assuming overall responsibility for human resources and labour relations including dispute resolution and compliance of collective agreements.  The Manager is also responsible for ensuring the provision of a high quality program of student development services.  Key responsibilities include: acting as a lead strategist for student development related activities; providing Student Development and Work Term Engagement Coordinators with the necessary direction to improve services to students and ensure that tasks are completed on schedule and within budget, and that department standards and policies are adhered to; managing Student Development and Work Term Engagement Coordinators in setting departmental and personal goals, establishing expectations, scheduling deliverables, assessing progress and measuring the success of these initiatives; leading the Coordinators in the planning and execution of program objectives; leading on-going review and and enhancment of the program, including all co-op curriculum;  liaising with the Co-op Program Supervisors in academic departments, and staff in other relevant University departments; supporting marketing and public relations initiatives when needed; and managing departmental operations in the absence of the Director.



Education:  A University degree in a relevant discipline and/or acceptable equivalent combination of education and experience.

Experience:  At least 5-7 years’ experience that combines: experience working directly in support of students or individuals in career transition; in depth knowledge of workplace standards, recruitment and hiring practices and performance management techniques gained through a role in co-operative education, career, Work Integrated Learning or other related student services programs. Experience with career/student service related program development and assessment tools.  Experience managing staff with a strong understanding of collective agreement administration and managing in a unionized environment.

Skills:  Must have strong computer skills including the use of word processing, database management, spreadsheet, as well as ability to adapt to and learn new technologies. Thorough knowledge and understanding of training and development skills, curricula/program design and delivery.  A deep understanding and pragmatic approach to career development and coaching coupled with an understanding and appreciation for corporate needs. A good understanding of the student and employer market and managerial/leadership competencies.

Other:  Must possess excellent research, presentation and verbal and written communication skills. Proven ability to organize and handle a variety of projects, deadlines and schedules simultaneously under minimal supervision; take initiative and be creative in solving problems. Demonstrated behaviour that indicates personal commitment to innovation, teamwork, flexibility and integrity. Experience in a business-to-business marketing/sales function is an asset. Strong negotiation and conflict resolution skills.  Tact and diplomacy required when dealing with faculty, staff, students and employers. Must have a valid driver’s license and access to a motor vehicle.


All applications should be submitted online by September 15, 2016 at:


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